RECEPCIÓN DE PEDIDOS

Cuando recibas el pedido, controla el estado de éste. Aunque procuramos que el empaquetado de los envíos sea lo suficientemente seguro para proteger su contenido durante el transporte, si tienes la menor duda de la integridad del mismo, controla el contenido del paquete delante del transportista y recházalo en su presencia si no estás conforme (paquete que ha sido abierto, que se encuentra roto o en malas condiciones).

 

A continuación, contáctanos lo antes posible para notificarnos la devolución y las razones de la misma.

DEVOLUCIÓN Y GARANTÍA

De acuerdo con la Ley de Ordenación del Comercio Minorista así como en lo regulado por la normativa comunitaria (Directiva 97/7/CE), dispone de 7 días hábiles (10 naturales) desde la recepción del pedido para desistir voluntariamente de su compra.

 

Bikiinearte. siempre revisará visualmente los artículos antes del envío para comprobar que se envía lo que consta en el albarán de pedido y que los productos se encuentren en óptimas condiciones.

 

Bikiinearte no asumirá en ningún caso los gastos de nuevos envíos entre el comprador y nosotros. Sólo si se hubiera producido un error por nuestra parte a la hora de empaquetar su pedido o en el propio envío, asumiremos los gastos de envío para que usted disponga del producto correcto en su domicilio, siempre y cuando el producto no haya sido manipulado por el comprador y que no hayan transcurrido más de siete días desde la recepción del mismo.

 

Para que la devolución sea aceptada, los productos deben ser devueltos en su embalaje original, sin haber sido utilizados, sin deterioros, completos, sin alteraciones que impidieran su venta y con fotocopia del albarán de compra.

​

Ofrecemos garantía de devolución durante los 7 días siguientes de haber recibido el/los productos, de acuerdo con la Ley de Ordenación del Comercio Minorista, así como en lo reculado por la normativa comunitaria (Directiva 97/7/CE). Si desea hacer una devolución, ésta deberá efectuarse por correo certificado o mensajería privada, contratada y abonada en ambos casos por el comprador. En ningún caso admitiremos un paquete a portes debidos. Los gastos de envío correrán siempre a cargo del comprador, descontándose si fuera necesario los gastos de envío de ida si hubiera sido un pedido de más de 100€, y nuestra devolución se realizará sólo cuando recibamos el/los producto/s en perfecto estado y sin que hayan sido manipulados por el comprador.

 

No se aceptarán devoluciones si no se cumplen con los puntos especificados anteriormente.

​

​

​

SHIPMENT OF ORDERS

Shipments will be made with the most convenient transport company at all times as we work with several carriers to provide the best customer service. Pick-up time will be before 16.30h, therefore same day shipping will not be possible for any orders coming in after 15.00h. Shipping costs apply additionally to product price and will be presented at check-out of your order. Shipping costs are based on the weight as well as on size and destination of the order. (Up to 4 kg 8,5€). We also accept that the customer sends us his own carrier. We do not take any responsibility for any delay arising from events outside of the control of Bikinearte, for example delivery delay due to the carrier not being able to locate the customer.

 

RECEPTION OF ORDERS

When you receive your order please examine the package’s condition immediately. We are ensuring our products are securely packaged to be protected during the transport. Please examine the package’s condition carefully before accepting it from the carrier. If you detect any damage of the packaging, please inspect the content of the package infront of the carrier’s delegate and refuse the delivery in case of damage.

Then contact us as soon as possible to notify us of the return and the reasons for the return.

 

RETURN AND WARRANTY

In accordance with the Law of Regulation of Retail Trade as well as regulated by EU regulations (Directive 97/7/EC), you have 7 working days (10 calendar days) from receipt of the order to voluntarily withdraw from your purchase.

Bikinearte. will always visually check the items before shipment to verify that it is sent what is stated on the delivery note and that the products are in optimal conditions.

Bikinearte will not assume in any case the costs of new shipments between the buyer and us. Only if there had been an error on our part when packing your order or in the shipment itself, we will assume the shipping costs for you to have the correct product at your home, provided that the product has not been tampered with by the buyer and that no more than seven days have passed since the receipt of the same.

For the return to be accepted, the products must be returned in their original packaging, unused, undamaged, complete, without alterations that would prevent their sale and with a photocopy of the purchase receipt.

We offer a guarantee of return during the 7 days after receiving the product(s), in accordance with the Law of Retail Trade Management, as well as in accordance with Community regulations (Directive 97/7/EC). If you wish to make a return, it must be made by registered mail or private courier, contracted and paid in both cases by the buyer. In no case we will admit a package with postage due. Shipping costs will always be borne by the buyer, discounting if necessary, the shipping costs if it had been an order of more than 100 €, and our return will be made only when we receive the product/s in perfect condition and without having been manipulated by the buyer.

No returns will be accepted if the points specified above are not met.

 

​